The Service Desk Handbook – A guide to service desk implementation, management and support Sanjay Nair
The Service Desk Handbook – A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Business & Economics – Project Management
IT Governance Publishing