ITIL

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  ITIL

  Acheter des services informatiques avec ITIL v3

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  ITIL

  Améliorer la qualité des services : Avec la Gestion des Problèmes ITIL

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  Management and Leadership

  Continual service improvement: ITIL 2nd Edition

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  ITIL

  Executive’s Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL

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  ITIL

  Guide des certifications SI : Comparatif, analyse et tendances ITIL, CobiT, ISO 27001, eSCM

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  ITIL

  IT-Service Management in der Praxis mit ITIL: Zielfindung, Methoden, Realisierung

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  ITIL

  IT-Service Management in der Praxis mit ITIL® 3: Zielfindung, Methoden, Realisierung, 2. Auflage

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  ITIL

  IT-service management op basis van ITIL [2011 editie]

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  ITIL

  ITIL : Pour un service informatique optimal 2e édition

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  ITIL

  ITIL 4 acquiring and managing cloud services

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  ITIL

  ITIL 4: Acquiring and Managing Cloud Services

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  ITIL

  ITIL 4: Create, Deliver and Support

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