Operational Support and Analysis: A Guide for Itil Exam Candidates – Second Edition

$9.99

Operational Support and Analysis: A Guide for Itil Exam Candidates – Second Edition
Authors: John Sansbury
Year: 2014
Publisher: BCS, The Chartered Institute for IT
Language: english
ISBN 13: 9781780171968
ISBN 10:178017196X
Categorie: Programming
Pages: 164 / 165
Edition: Revised

Availability: 5000 in stock

SKU: 9781780171968 Category:

Operational Support and Analysis: A Guide for Itil Exam Candidates – Second Edition John Sansbury

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but crucially also gives practical guidance based on real-life experiences. Exam candidates no longer have to rely just on their memory and revision, but can draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author’s own experience of developing effective solutions and practices for his clients around the world. An ITIL® licensed product. Review: “John has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising ‘in the field’.” Phil ‘Monty’ Montanaro, Service Management SME, HP
Categories:
Computers – Programming
Year:
2014
Edition:
Revised
Publisher:
BCS, The Chartered Institute for IT
Language:
english
Pages:
164 / 165
ISBN 10:
178017196X
ISBN 13:
9781780171968
File:
2.47 MB

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Shopping Cart
Operational Support and Analysis: A Guide for Itil Exam Candidates – Second Edition
$9.99

Availability: 5000 in stock