ITIL Foundation Exam Study Guide

$9.99

ITIL Foundation Exam Study Guide
Authors: Liz Gallacher
Year: 2012
Publisher: Sybex
Language: english
ISBN 13: 9781119942757
ISBN 10:1119942756
Categorie: Computer Certification and Training
Pages: 408 / 410
Edition: 1

Availability: 5000 in stock

SKU: 9781119942757 Category:

ITIL Foundation Exam Study Guide Liz Gallacher, Helen Morris

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyIncludes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and moreIf you prefer self-study over the more expensive training course, but you don’t want to skimp on information or preparation, then this study guide is for you.
Categories:
Computers – Computer Certification & Training
Year:
2012
Edition:
1
Publisher:
Sybex
Language:
english
Pages:
408 / 410
ISBN 10:
1119942756
ISBN 13:
9781119942757
File:
12.00 MB

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