IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition

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IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
Authors: John Sansbury
Year: 2012
Publisher: British Informatics Society Ltd
Language: english
ISBN 13: 9781906124939
ISBN 10:1906124930
Categorie: Management and Leadership
Pages: 240 / 241
Edition: 2

Availability: 5000 in stock

SKU: 9781906124939 Category:

IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition John Sansbury, Richard Griffiths, Aidan Lawes

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product. Categories:
Business & Economics – Management & Leadership
Year:
2012
Edition:
2
Publisher:
British Informatics Society Ltd
Language:
english
Pages:
24 241
ISBN 10:
1906124930
ISBN 13:
9781906124939
File:
10.87 MB

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