Customer Tells: Delivering World-Class Customer Service by Reading Your Customer’s Signs and Signals

$9.99

Customer Tells: Delivering World-Class Customer Service by Reading Your Customer’s Signs and Signals
Authors: Marty Seldman
Year: 2007
Publisher: Kaplan Business
Language: english
ISBN 13: 9781419596094
ISBN 10: 1419596098
Categorie: Business and Economics, Sales and Marketing
Pages: 287
Edition: Original

Availability: 5000 in stock

SKU: 9781419596094 Categories: ,

Customer Tells: Delivering World-Class Customer Service by Reading Your Customer’s Signs and Signals Marty Seldman, John Futterknecht, Ben Sorensen
What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people.   Customer Tells , the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, it means understanding the customer’s subtle ways of communicating how they want to be treated, even if they can’t articulate it.   Seldman, one of the world’s foremost executive coaches and organizational psychologists, uses the principles of Customer Tells in his seminars nationwide. By teaching business professionals of every level how to read tells in customers’ communication styles, body language, dress, questions, reactions, facial expressions, and choices of words, he has increased both their bottom line and employee retention levels.  
Categories:
Business & Economics – Sales & Marketing
Year:
2007
Edition:
Original
Publisher:
Kaplan Business
Language:
english
Pages:
287
ISBN 10:
1419596098
ISBN 13:
9781419596094
File:
97 MB

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Customer Tells: Delivering World-Class Customer Service by Reading Your Customer’s Signs and Signals
$9.99

Availability: 5000 in stock